Spruce Finance is committed to helping people reduce their utility bills and improve their homes and environment by offering consumer financing solutions for residential energy efficiency improvements and solar systems. We make our finance products available on a single software platform and sell them through a national network of verified channel partners. Our platform simplifies the sales experience for our channel partners and helps them sustainably grow their businesses. A private company headquartered in San Francisco, with additional offices in Houston, Anaheim, and New York, we operate in all 50 states and Washington, DC. We have raised more than $2B in financing and currently serve 70,000 homeowners.
Finance products for residential solar – including loans, leases, power purchase agreements, and property-assessed clean energy (PACE) financing – are available in 23 states, and financing for home efficiency improvements is available in all 50 states. Spruce’s national reach and full product suite enable the company to capture more share of business from its channel because clients can access multiple finance products for a wide variety of home improvements on a single platform. Spruce is also able to capture a greater share of wallet from consumers by offering them the financing they want for the energy efficiency home improvement they need, and creating a long-term relationship that enables additional sales of complementary improvements down the road.
If you are interested in joining our Spruce team and want to learn more about our mission, we’d like to meet you.
THE ROLE: Manager, Homeowner Support (Customer Service)
The Homeowner Support Manager is responsible for building and growing an outstanding customer care team in the rapidly growing solar industry, ensuring that our solar customers receive the best possible service once their systems have been installed. Specifically, the Homeowner Support Manager is responsible for developing and managing a team that ensures all homeowner inquiries related to billing, credit, monitoring, and transferring of solar agreements are answered and resolved in a prompt and professional manner. The role also has responsibility for collaboration and oversight of external customer service and collections providers. The Homeowner Support Manager will be expected to serve as a single point of contact for the team’s day-to-day operations while also working directly with senior management to ensure the department is supporting corporate objectives.
Key responsibilities include:
EQUAL OPPORTUNITY EMPLOYER
We value a diverse work environment. Spruce is an equal opportunity employer and hires without consideration to race, color, religion, national origin, age, gender, sexual orientation, marital status, veteran status, disability or any other characteristic protected by applicable federal, state or local laws.