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Customer Service Team Member

Spruce Finance is committed to helping people reduce their utility bills and improve their homes and environment by offering consumer financing solutions for residential energy efficiency improvements and solar systems. We make our finance products available on a single software platform and sell them through a national network of verified channel partners. Our platform simplifies the sales experience for our channel partners and helps them sustainably grow their businesses. A private company headquartered in San Francisco, with additional offices in Houston, Anaheim, and New York, we operate in all 50 states and Washington, DC. We have raised more than $2B in financing and currently serve 70,000 homeowners.

Finance products for residential solar – including loans, leases, power purchase agreements, and property-assessed clean energy (PACE) financing – are available in 23 states, and financing for home efficiency improvements is available in all 50 states. Spruce’s national reach and full product suite enable the company to capture more share of business from its channel because clients can access multiple finance products for a wide variety of home improvements on a single platform. Spruce is also able to capture a greater share of wallet from consumers by offering them the financing they want for the energy efficiency home improvement they need, and creating a long-term relationship that enables additional sales of complementary improvements down the road.

If you are interested in joining our Spruce team and want to learn more about our mission, we’d like to meet you.

 

THE ROLE: Homeowner Team Member (Customer Service)

The Spruce Homeowner Support Team works with Spruce’s homeowners and installer partners to provide the best possible service to assist homeowner’s with regards to their home sale’s, refinances, solar billing, and solar monitoring. As a member of the homeowner support team, you will be responsible for establishing a positive solar homeowner experience.

Specific responsibilities include:

  • Respond to homeowner requests and questions in regards to their solar agreement
  • Quickly and completely resolve customer issues
  • Help educate our homeowners in better understanding their solar billing and monitoring
  • Assist homeowners seamlessly transfer their solar agreements during a home sale
  • Ensure that all calls and emails are properly recorded and documented
  • Establish close working relationships with cross-department teams including monitoring, operations, sales, and accounting. 

General Knowledge and Skills:

  • Resolve customer complaints via phone, email, and mail
  • Utilize computer technology to handle high call volumes
  • Work with team members to ensure proper customer service is being delivered
  • Greet customers warmly and ascertain problem or reason for calling or emailing
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the correct methods/tools
  • Preferred general knowledge of solar industry
  • Working experience with Google Applications and Microsoft Office products.
  • Residential solar energy experience preferred, but not required.​

 

EDUCATION

An Associate’s Degree and/or equivalent work experience is required.

EQUAL OPPORTUNITY EMPLOYER

We value a diverse work environment. Spruce is an equal opportunity employer and hires without consideration to race, color, religion, national origin, age, gender, sexual orientation, marital status, veteran status, disability or any other characteristic protected by applicable federal, state or local laws.

 

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